New service puts NCRC customers

02 January 2003

Now customers using any Nationwide Crash Repair Centre (NCRC) Bodyshop across the UK can track the progress of their vehicle repairs at the touch of a button, thanks to a brand new service.

This exclusive new benefit, called the Nationwide Vehicle Repair Tracking, is available to insurance companies, fleet customers and individuals through the NCRC website at Individuals wishing to find out how their vehicle repairs are progressing simply need to log on using a registration code unique to their vehicle, to receive up-to-the-minute information about the progress of repairs. Insurance and fleet customers need to apply for a unique user ID and password to access all their vehicles.

The invaluable new service ensures that customers know exactly where their vehicle is and at what stage repairs are at during any given time. It also enables insurance and fleet customers to track their vehicles and keep constantly informed about their progress, so operators can manage their fleets more efficiently and cost-effectively.

Nationwide Vehicle Repair Tracking also offers customers vital information such as estimated repair completion dates, allowing them to plan ahead more effectively. The customers can simply log on to the system at any time of day or night to track their vehicle at every stage of the repair process and gain instant progress reports.

Speaking of how the new service was devised, NCRC Chief Executive Michael Wilmshurst said: “One of the reasons we’re the UK market leader in the accident repairs market is that we listen to our customers’ views and act on them. Our customer satisfaction research identified that keeping our customers informed was a key issue and the Tracking System addresses this area. The result is Nationwide Vehicle Repair Tracking, which already looks to be a huge success.”

NCRC decided to use their website as the forum for the service because customers can access it anywhere – from the office, on the move, and at home. Using the Internet enables clients to gain the maximum amount of information about their vehicle repairs in the minimum amount of time, at times that are convenient to them.

Nationwide Vehicle Repair Tracking will also reduce phone calls to the bodyshops requesting updates, as receiving progress reports will be quicker and easier online. It will also ensure NCRC staff have more time to concentrate on what they do best – repairing vehicles to the highest standards.

The new service is now available throughout the network, ensuring every customer – insurance company, fleet or individual - can benefit no matter where they are in the UK